Refund policy

REFUND & RETURNS POLICY

HOW CAN I RETURN AN ITEM?

If you are not satisfied with your purchase and wish to return an item, you may request a return within 30 calendar days of receiving your order.

To start the return process, you must provide the following information:

  1. Order number

  2. Reason for the return

  3. Car make and model

  4. A video clearly showing the problem or reason for the return

Without this information, we will not be able to validate or process your request.

Once the information has been reviewed, we will provide you with the necessary return instructions, including the complete return address.

The return shipping cost is €5, which will be deducted directly from the refund amount. You do not need to pay anything upfront: we will arrange the return shipment, and the €5 cost will be deducted from your final refund.

This cost does not apply in cases where the product is defective, damaged or incorrect. In these cases, the return is completely free of charge.

We accept returns for both defective and non-defective products.

RETURN CONDITIONS

For a return to be accepted, the item must meet the following conditions:

  • Be unused and in perfect condition.

  • Include the original packaging and all accessories.

  • Be returned following the return instructions provided.

We reserve the right to reject returns that do not meet these conditions.

COSTS AND DEDUCTIONS

All approved returns of non-defective products are subject to a single deduction:

  • €5 for return shipping costs.

We do not apply any other fees or penalties.

This deduction does not apply in cases of defective, damaged or incorrectly shipped products.

Refund calculation:

Total order amount − €5 return shipping cost

Example: For an order of €39.99, the refund would be:

€39.99 − €5.00 = €34.99

DEFECTIVE OR INCORRECT ITEMS

If you receive a defective, damaged or incorrect product:

  • Return shipping will be free of charge.

  • No shipping deduction will be applied.

  • You may choose between a full refund or a replacement.

  • You must provide a photo or video of the defect for verification.

REFUND PROCESS AND TIMING

Once we receive and inspect the returned product, we will process the refund within 5–7 business days.

The refund will be issued using the same payment method used for the purchase, with the €5 return shipping cost deducted when applicable.

ORDER MODIFICATION OR CANCELLATION

You may request to modify or cancel your order within the first 2 hours after placing it by contacting us with your order number.

After this period, the order enters the preparation process and can no longer be cancelled or modified. In that case, you may request a return once you receive the order, subject to the conditions described in this policy.