Shipping policy

WHEN WILL MY ORDER BE PROCESSED?

Orders are prepared and processed within an estimated 1–3 business days, Monday through Friday, excluding public holidays.

Our order processing hours are 09:00 AM to 05:00 PM, Monday through Friday.

Orders placed outside these hours, during weekends or on public holidays, will begin processing on the next business day.

The timeframes provided are estimates and may be affected by operational issues, product availability or circumstances beyond our control.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Once your order has been prepared and shipped, the estimated delivery time is 5–15 business days, depending on the destination, the shipping carrier and other external factors.

During special campaigns or periods of high demand, such as Black Friday, Christmas or other promotions, shipments may experience additional delays of up to 10 business days, without this constituting automatic grounds for cancellation of the order.

We are not responsible for delays resulting from external circumstances, including but not limited to:

  • logistical issues,

  • transportation service congestion,

  • adverse weather conditions,

  • customs or administrative controls.